posted by Sherill on Apr 2
www.danskebank.com
The first step in an outsourcing relationship is the signing of the contract. It is the foundation of the process and optimum care should be exercised while drafting it. The issues like hours or work, skill levels, staffing, pricing, roles and responsibility, confidentiality of data, ownership, minimum service levels, and exit strategy have to be dealt with properly. From time to time, the contract also has to be reviewed as the partners move forward and the relationship grows.
Then, at the point of implementation, the vendor should ensure that the environment of trust is maintained. Although trust is developed over time, there has to be a consciousness of it from the very beginning.